Refund policy
In short
If your card doesn't work, or you're not happy with it within 14 days of buying it, email us and we'll put it right or refund you in full.
When you get a full refund
- Your card doesn't work or isn't as described, for example it won't open, your photos or voice note are missing, or it plays incorrectly, and we can't fix it quickly.
- You were charged twice or by mistake.
- You're not happy with your card and you tell us within 14 days of buying it.
Your legal rights
Because cards are digital content delivered straight away, at checkout you agree that your 14-day legal right to cancel ends once the card is delivered. This policy gives you more than the law requires. Your rights under the Consumer Rights Act 2015 for digital content that is faulty or not as described always apply.
How to ask for a refund
- Email billing@unwrapcards.com from the email address you paid with.
- Include your card link or the date you paid, and tell us what went wrong.
- We aim to reply within 2 working days.
How you're refunded
Refunds go back to the card, Apple Pay or Google Pay account you paid with, through Stripe. They usually appear within 5 to 10 working days, depending on your bank. Once a card is refunded, its link may stop working.
See also our terms and privacy policy.